IT Technician

We are seeking a proactive and customer-focused IT Technician to join our IT Services team, supporting Sandwell, St Michael's and Cadbury Colleges.

This is an exciting opportunity to work within a fast-paced educational environment that supports a thriving community of around 15,000 active users across multiple campuses. You will play a key role in providing first- and second-line technical support, ensuring staff and students have reliable access to the systems, devices and applications they need to teach, learn and work effectively.

Based initially at our Spon Lane campus in West Bromwich, the role may also involve working across other college sites on either a temporary or permanent basis., * Respond to IT Helpdesk and support requests, delivering timely first- and second-line support

• Install, configure, maintain and relocate IT equipment including PCs, laptops, Apple Macs, thin clients, tablets and peripherals
• Support and deploy software applications and desktop builds using the Desktop Management System
• Administer user accounts and assist with access-related queries
• Diagnose and resolve hardware, software and network connectivity issues, including Cat6 patching
• Support staff and students with college systems, processes and technology-related queries
• Advise users on the most suitable digital solutions to meet their needs
• Maintain documentation, asset registers and audit records
• Promote IT service standards, policies, security and confidentiality

• Advanced Level qualification or equivalent in an IT-related subject
• GCSE English and Maths
• Experience working in a busy IT support environment, ideally within education
• Strong knowledge of desktop operating systems, software installation and peripheral support
• Experience using desktop management tools to deploy software and policies
• Access to your own vehicle with business insurance desirable
• Full clean UK driving license desirable

Top-Tier Salaries - We offer sector-leading pay with some of the most competitive salaries around

Unbeatable Time Off - Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas - because work-life balance is essential

Fast-Track Your Career - Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

Cycle to Work Scheme - A healthier, greener, and more cost-effective way to commute

• ️ Exclusive Discounts on Onsite Services - Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

Fitness Perks - Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

Generous Pension Contributions - We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

Retail & Travel Discounts - Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

Free Will Writing - We've got your back with professional support for your future planning

Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively. Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.