IT Technician

Are you passionate about technology and eager to make a real impact in an educational environment? Reaseheath College is seeking a proactive and customer-focused IT Technician to join our dynamic IT team. This is a fantastic opportunity to support the digital backbone of a forward-thinking college where innovation meets industry., As an IT Technician, you'll play a vital role in maintaining and enhancing the College's IT infrastructure. From troubleshooting hardware and software issues to supporting classroom AV setups and preparing systems for key events, your work will directly support both staff and students in delivering an outstanding learning experience., * Provide 1st and 2nd line technical support across campus

• Install, configure, and maintain hardware, software, and peripherals
• Manage classroom AV equipment and offer basic training to staff
• Create user guides and contribute to the IT knowledge base
• Prepare IT systems for exams, meetings, and events
• Operate within the service desk system (TOPdesk) to track and resolve issues
• Support the Systems Team with maintenance and troubleshooting tasks
• Ensure compliance with GDPR, safeguarding, and College policies

• Hold a Level 3 IT qualification (e.g., Microsoft MTA, BTEC, A-Level)
• Level 2 Maths and English ( GCSE Grade C/4 or above)
• Demonstrate solid knowledge of PC hardware, networking basics, and Windows tools
• Be familiar with Office 365, Active Directory, and SCCM imaging
• Communicate technical information clearly to non-technical users
• Be well-organised, professional, and able to work independently or in a team
• Be willing to work flexible hours, including evenings and weekends where required

• A two-week festive/New Year shut down
• Generous pension scheme with an employer contribution of 20.8%
• Enhanced sick pay of up to 6 months full pay depending upon service
• On site gym membership available
• Pluxee reward scheme
• Free Parking

For more information, please refer to the additional job description. Alternatively, you can email humanresources@reasheath.ac.uk to arrange a conversation or tour with our hiring managers. Please note this role constitutes 'regulated activity' as defined by the Protection of Freedom Act 2012. The successful candidate will therefore be required to undertake an enhanced DBS check with barred list information prior to starting employment. You must also have the right to work in the UK and will be required to provide evidence to support this. In addition, online checks will be carried out during the recruitment process. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Equality, Diversity and Inclusion Reaseheath College is committed to achieving its public sector general equality duty, which is set out in the Equality Act 2010. The College has a clear mission and clear values, which incorporate equality, diversity and inclusion.

The College staff recruitment and selection process, CPD processes, policies and practice are designed to ensure that when employment decisions are made, they are based solely on the skills and qualities required for the position and comply with all relevant employment legislation and best practice standards.