TELECOMMUTE Implementation Consultant

• Lending - end-to-end mortgage and specialist lending software built for speed, flexibility, and scale.
• Decisioning - powerful tools for smarter, more personalised lending decisions.
• Servicing - intuitive workflows and automation to simplify day-to-day account management and customer servicing.
• Savings - configurable onboarding and customer engagement tools across all savings products.
• Intermediary Manager - broker relationship and compliance management, powered by real-time external data.
• Broker ID - fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources. Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs - all while staying fully compliant in a fast-moving market.

Role Purpose

Deliver MSO implementations for clients, acting as a configuration specialist across the full delivery lifecycle-from requirements and build through to post-go-live support., * Act as SME for all MSO configuration activities.

• Gather, define, and deliver client configuration requirements.
• Build and verify configuration artefacts, including data scripts and documentation.
• Support multiple implementation workstreams and collaborate across teams.
• Coordinate implementation deliveries, including hot-fixes and release notes.
• Create instructions for technical teams and manage progress, risks, and issues.
• Lead defect triage, recreate issues, and support resolution.
• Develop and maintain SQL scripts for investigation and configuration changes.
• Support client triage activities and provide off-site consultancy when required.
• Contribute to change request impact assessments and continuous improvement.
• Share knowledge and help develop implementation standards and best practice.

Key Relationships

• MSO clients (including on-site visits).
• Implementation Managers, Test Leads, and wider Implementation team.
• Product & Engineering teams.
• Business Consultants and Technical Consultants across Client Delivery.

• Degree-level education or equivalent experience.
• Experience delivering at least two major projects through full lifecycle.
• Strong requirements analysis and stakeholder engagement skills.
• Solid understanding of software delivery, SDLC, Waterfall/Agile methods.
• Knowledge of relational databases, SQL, JSON, XML.
• Familiarity with source control, release management, testing, and task management.
• Understanding of MSO configuration and documentation.

Desirable

• Financial services experience (mortgages, insurance, wealth).
• Strong communication, presentation, and stakeholder-management skills.
• Analytical, detail-focused, resilient, and able to work under pressure.

Looking After You : Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP.

Family-Friendly Policies : Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.

Extra Perks : Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups.

Giving Back : One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.

Finova is the UK's largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers - plus a network of 2,400+ brokers - stay ahead of the market.We offer a flexible, proven suite of software that covers the full customer journey - from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova - or just use the modules you need, tailored by our team or configured in-house through our low-code platform., Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in-person collaboration with the freedom to work remotely where it makes sense. Holiday : 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year.