Global IT Management Consultant

Role purpose: Provide strategic IT management consulting to improve global technology operations, align IT with business goals, and drive measurable transformation across people, process, and platforms., * Assess current-state IT capabilities (governance, service delivery, architecture, security, and operations) and define target-state roadmaps.

• Lead global stakeholder workshops to capture requirements, risks, dependencies, and success metrics.
• Design and implement IT operating models, including roles, processes, and decision rights.
• Develop business cases, budgets, and implementation plans for IT initiatives and modernization programs.
• Improve IT service management (incident, problem, change, asset, and knowledge) and establish KPIs/SLAs.
• Support vendor selection, contract evaluation, and partner governance for outsourced or managed services.
• Deliver executive-ready reporting, including status updates, benefits tracking, and risk mitigation plans., We are hiring an IT Management Consultant to help ING move forward on key technology priorities across the bank. In this role, you will work closely with senior leaders to understand their most important IT challenges and translate them into clear, practical plans. You will support topics such as shaping ING's IT strategy, improving technology-related ways of working, redesigning how teams and processes are organised, and turning long-term technology ambitions into realistic, actionable steps.

You will help clarify complex IT issues, break them into manageable components, and support decision-making by presenting clear options and recommendations. You will lead initiatives from problem definition through solution development and prepare teams for effective implementation. Your work will help ING strengthen its technology landscape, improve performance across teams and ensure the organisation is ready for the future.

Examples of the type of work you might do include:

• Helping shape long-term IT strategies for specific domains or functions (e.g. AI, Cloud, Reliability, and Cybersecurity)
• Assessing the impact of new technology trends or regulatory requirements
• Designing how IT teams, roles and processes should be structured
• Advising on technology-driven improvements that enhance performance or reduce risk, * Analyse complex technology challenges and translate them into clear, practical recommendations
• Turn strategic ideas into concrete objectives, measurable outcomes and clear plans for implementation
• Work closely with stakeholders across the organisation to build alignment and ensure everyone moves in the same direction
• Identify risks early, use data to guide decisions, and help keep projects on track
• Contribute to developing tools, templates and ways of working that strengthen how ING executes change
• Prepare clear, compelling presentations and storylines for senior management, We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

• IT strategy and transformation experience across enterprise environments and multi-region teams.
• Operating model and process design using structured methods and documentation standards.
• Service management knowledge (e.g., ITIL-aligned practices) and KPI-driven performance improvement.
• Program/project leadership with strong planning, facilitation, and change management skills.
• Communication skills for executive presentations, stakeholder alignment, and workshop facilitation.
• Analytical skills for data-driven recommendations, financial modeling, and risk assessment., We are looking for someone who brings a strong mix of experience, analytical ability and people skills. Specifically:
• At least 5 years of experience in consulting or transformation roles, including time at a consultancy firm
• A Master's degree (e.g. Business Administration, Information/Data Science, Information Engineering)
• Strong understanding of technology and IT operating models and the ability to translate technology topics into business implications and vice versa
• Strong analytical, conceptual and problem-solving skills
• Ability to simplify complexity and translate insights into actionable outcomes
• High organisational awareness and strong stakeholder management skills
• A collaborative mindset with the confidence to challenge constructively
• Resilience, adaptability and comfort operating under ambiguity
• Excellent communication and presentation skills in English, Dutch is a plus
• Experience in the financial sector is an advantage, including knowledge of industry processes, products and supporting tools

We want to make sure that it's possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

You will join ING's Global Consulting team, our in-house consultancy within COO Tech & Transformation, which consists of both Tech- and Management Consultants. We work across all business and technology areas of the bank. Our role is to help ING's leadership turn strategy into real results: by clarifying what needs to happen, designing how teams and processes should be organised, and supporting major change initiatives. We ensure that strategic plans are not only well-designed but can also be carried out effectively and sustainably.