Systems Administrator (Corporate IT)

as an escalation resource and coach for the End User Support team while helping to drive efficiency through automation in a fast-paced, high-performance environment. This is a hybrid role based in our London, UK office. Responsibilities Manage SaaS platforms (Microsoft 365/Entra ID, Slack, Zoom) including user administration, provisioning, and license management Provide technical support and escalation for the End User Support team. Resolve complex issues, assist with challenging requests, and coach service desk engineers Own employee technology lifecycle including provisioning workflows, hardware inventory, device refresh programs, and secure offboarding Maintain IT infrastructure including backup systems, server operations, and network services in partnership with Engineering Administer endpoint management platforms (Jamf Pro, Intune) including policies, software deployment, security enforcement, and fleet updates Build automation and tooling using scripting (PowerShell, Python, Bash)

to streamline operations and reduce manual work Create operational documentation (runbooks, standards, guides). Partner with Engineering on infrastructure projects Requirements 3-5+ years in IT systems administration, platform operations, and user support Strong proficiency in macOS and Windows endpoint administration Solid experience with endpoint management platforms (Jamf Pro, Intune) Working knowledge of Microsoft 365/Entra ID administration Proficiency in at least one scripting language (PowerShell, Python, Bash) Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and directory services (Active Directory, Entra ID, LDAP) Familiarity with backup and disaster recovery solutions (Veeam, Time Machine) Experience with collaboration platforms (Slack, Zoom, Google Workspace) Strong problem-solving and diagnostic skills. Excellent communication for coaching team members Ability to manage multiple priorities and balance operational work with support requests Customer-focused, service-oriented, with the ability to work in a team environment Preferred Qualifications Atlassian suite (Jira, Confluence, JSM) background Apple Business Manager and DEP/ADE experience Linux administration (RHEL, Ubuntu) IT certifications (ACSP, Microsoft 365, Jamf, CompTIA) Experience mentoring or coaching junior IT staff Financial services or regulated industry experience "Friends of Voleon" Candidate Referral Program If you have a great candidate in mind for this role and would like to have the potential to earn $15,000 if your referred candidate is successfully hired and employed by The Voleon Group, please use this form to submit your referral. For more details regarding eligibility, terms and conditions please make sure to review the Voleon Referral Bonus Program. Equal Opportunity Employer The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual