IT Operations Lead

We have a new opportunity for an IT Operations Lead to join us and be the central point for our day-to-day IT operations across the business. You will be based at our Head Office, Crawley with occasional travel across the UK to our clinics.

This is a hands-on role with responsibility for our IT service delivery, partner & vendor management, business application lifecycle and integration management. Coordination across all functions will be required ensuring operational stability, aligned decision-making and effective delivery of our IT services & projects. Colosseum Dental are proud to be a certified Great Place to Work (2026-2027) for the fifth year running!, * IT service & operations management

• Vendor & partner management
• Business applications & integration management
• Project coordination
• Governance, compliance & group alignment
• IT security

• Computer Science/IT degree or equivalent practical experience or ITIL Foundation certification (v3 or v4) desirable
• Minimum 2-3 years of IT operations, IT service delivery or IT coordination experience
• Working knowledge of ITIL principles & IT service management practices
• Solid understanding of MS 365, Azure cloud services, Windows environments & endpoint management
• Demonstrated experience of managing IT vendors & 3rd party service providers against SLA's
• Understanding of IT security fundamentals & data protection principles (UK GDPR)
• Strong communication skills, with ability to explain IT matters clearly to non-technical stakeholders
• Be hands-on, organised & proactive but comfortable operating independently & knowing when to escalate
• Experience in healthcare or dental sector IT would be advantageous with familiarity of clinical imaging systems, practice management software or dental-specific technology
• Application integration experience & data flows between business systems desirable
• Experience working within a multi-site or multi-market organisation desirable

• Your birthday off!
• UK Healthcare cash plan scheme - claim for various healthcare costs up to an annual limit
• The ability to buy holiday once a year
• Blue light discount card
• Continuous professional development
• Free NHS dentistry - up to band 3
• Annual conference
• Colosseum Care Day - an extra day off to use for a significant event or just a self care day!
• Cycle to work scheme
• Discounted gym membership
• Holidays increased the longer you stay with us
• Additional holiday incentives
• Plus many more!