Desktop Support

• Provide first line technical support all users.
• Build, deploy and configure PC's and development consoles for new/existing employees.
• Upgrade software and hardware as required by the development teams.
• Active Directory - Managing Users, Computers, Groups and OU structures.
• Document and maintain accurate installation and procedure guides.
• Procurement of all hardware, software, peripherals, etc.
• IT storeroom housekeeping, including regular stock checks, hardware recycling and maintain secure disposal processes.
• Demonstrate effective and concise communication skills.

• 3+ years of professional IT Support or equivalent experience.
• Expertise of Microsoft 10 and O365.
• Thorough understanding of Active Directory.
• Strong knowledge of SCCM.
• Knowledge of Linux Ubuntu and Apple OSX.
• Familiarity of Monday or another industry standard management tool.
• Experience with ServiceNow or some other ticketing system.
• Ability to install, upgrade and maintain PC workstation hardware.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• An understanding of Group policy and basic troubleshooting experience.
• Knowledge of networking and cyber security.

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a talented Desktop Support who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time, permanent and in-office position based in Rockstar's unique game development studio in the heart of London., * The Rockstar Games IT team are a friendly, close-knit team who are part of the larger global R* IT family. * We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing. * Our main goal is to give the highest level of service to ensure minimal downtime for the end user. * We are process and procedure driven with an emphasis on accurate documentation.