Application Support Engineer
Role details
Job location
Tech stack
Job description
- Fulfil service requests, resolve incidents, and provide technology support for the digital systems.
- Coordinate with other Technology teams to ensure alignment with ITIL-based service management processes.
- Perform system administration and routine operational procedures.
- Work with the marketing team to understand their support needs.
- Work with third line support service providers and technology vendors to deliver application support.
- Oversee system upgrades, patching, and testing cycles in collaboration with Technology and vendors.
- Maintain documentation of system configurations, processes, and support procedures.
- Monitor system alerts, usage and performance, identifying opportunities for improvement.
- Ensure data integrity, security, and compliance with internal controls and audit requirements.
Requirements
You have experience delivering technical support and system administration, ensuring systems run reliably and efficiently. You're confident working with technology vendors and third-party support teams, building effective relationships to resolve issues quickly. You take ownership and help keep technology working smoothly for everyone. Other key experience needed:
- Solid understanding of IT service management principles, with experience managing the full-service lifecycle (e.g., incident, problem, change) using frameworks such as ITIL.
- Ability to work effectively at both the business and technical levels - understanding the marketing activities and translating into system solutions and guiding support partners accordingly.
- Good communication skills, with the ability to build trusted relationships across Finance and Technology teams.
- Strong analytical and problem-solving skills.
- Detail-oriented with a strong commitment to quality and continuous improvement.
- Self-motivated and proactive, with a hands-on approach to issue resolution and service delivery.
- Professional certifications in relevant systems, platforms, or methodologies e.g. ITIL are desirable.
- Experience of implementing a range of attraction and selection methodologies.
- Knowledge and experience of working with an ATS, ideally Sage Recruit.
- Ability to manage and influence key stakeholders.
- Strong consultative and collaborative approach.
- Highly organised, adaptable and comfortable working in an ambiguous environment.
- Ability to prioritise a high volume of work and work to tight deadlines.
- Desirable: Experience with marketing systems such as websites, CMS, email marketing and web analytics.
Benefits & conditions
Why Audley We are committed to our employees' quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.
There's more:
- Holiday - 25 days rising to 30 days with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers
If you're interested in this opportunity, we'd love to hear from you. Click apply and start your journey with us at Audley Travel!
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment. Country United Kingdom Location Hybrid; London; Witney Salary £43,000 to £48,000 (Dependent on Experience)
