Application Development & Support Manager

Our client is seeking an experienced Application Development & Support Manager to lead the delivery, enhancement, and support of critical business applications within a banking environment. This role combines hands-on technical oversight with leadership, vendor coordination, and operational management.

You will play a key role in ensuring applications are secure, reliable, and aligned with business needs while driving continuous improvement across development and support functions., You will oversee the full application lifecycle-from design and implementation through to BAU support-ensuring systems effectively support core banking operations and internal business functions.

This position suits someone who enjoys balancing leadership with technical engagement in a collaborative, delivery-focused environment., Team Leadership

• Lead, mentor, and develop a small team of developers and application support analysts.
• Promote a high-performance culture focused on innovation and continuous improvement.
• Conduct performance reviews and support ongoing professional development.

Change & Project Delivery

• Plan, design, and deliver new applications and system enhancements.
• Ensure smooth transition of solutions from project delivery into BAU support.
• Manage timelines, priorities, and resources across multiple initiatives.
• Work closely with change and project teams to manage demand and capacity.

Application Support & Maintenance

• Ensure reliable day-to-day support of business-critical applications.
• Manage incidents, troubleshoot issues, and drive root-cause resolution.
• Monitor system performance and coordinate upgrades, patches, and enhancements.
• Maintain relationships with vendors and third-party providers.
• Own documentation, configurations, and support procedures.

Governance, Risk & Compliance

• Implement best practices across development, testing, and deployment.
• Ensure compliance with regulatory, security, and audit requirements.
• Support business continuity and disaster recovery planning.

Stakeholder Collaboration

• Act as a key liaison between technology teams, business stakeholders, and vendors.
• Provide reporting on delivery progress, system performance, and improvement initiatives.

Budget & Resource Management

• Manage BAU and small-change budgets, ensuring cost-effective delivery.
• Contribute to annual planning and recommend tools or technologies that improve efficiency.

• Proven experience working within banking or financial services environments.
• Demonstrable experience supporting and developing banking applications., * Strong background in software development and application lifecycle management.
• Experience leading or mentoring technical teams in a delivery-focused environment.
• Proven track record supporting and enhancing business-critical applications.
• Solid understanding of Agile, DevOps, and service management principles (e.g., ITIL).
• Experience with cloud platforms, particularly Microsoft Azure, desirable.
• Ability to manage multiple priorities and deliver to tight timelines.
• Excellent problem-solving, communication, and stakeholder management skills.
• Degree in Computer Science, IT, or related discipline (or equivalent experience).

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