IT Support Technician, Ops Tech Solutions (OTS)
Role details
Job location
Tech stack
Job description
IT Technicians in Amazon's Operations teams don't have traditional office roles - they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you'll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications., Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications Manage tickets, providing both first and second-line support Provide proactive maintenance to maximise the availability of all IT equipment Implement projects and deliver innovations together with other IT Service colleagues
A day in the life From day one, you'll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.
About the team Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon's global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world's largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.
Amazon's OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.
Requirements
Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
- Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role
- Relevant experience working within an IT support environment or in IT asset management and purchasing
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- A valid driving licence
- Advanced proficiency in local language, verbally and in writing
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- Experience working with networks, IT infrastructure, or system integration
- Experience in process improvement
- Experience in developing clear and concise documentation
