IT Migration Support Engineer

The Customer will issue project orders to the Service Provider for the delivery of migration services, including on-site visits to end-user locations. The IT Migration Support Engineer will be responsible for executing device migration activities, ensuring a smooth transition for end users, and maintaining accurate documentation throughout the process., * Perform operating system imaging and re-imaging of devices as part of the migration process, ensuring all required configurations and core applications are correctly installed.

• Manage the physical movement of devices, including coordinating handover and takeover with end users.
• Enrol newly migrated devices into the organisation's network and device management systems (eg, MDM, Intune).
• Configure devices with appropriate user profiles, security settings, and access controls in line with company policies.
• Support user account setup and management, ensuring all necessary permissions and credentials are provisioned at the point of handover.
• Maintain accurate and detailed records of all migration activities, device configurations, and any issues encountered using approved tracking tools.
• Provide regular progress updates and reports to IT leadership, highlighting migration status, risks, challenges, and resolutions.

• Experience with OS deployment, imaging, and re-imaging tools
• Familiarity with device management platforms such as Microsoft Intune or other MDM solutions
• Strong understanding of IT infrastructure, user account management, and security policies
• Excellent organisational and documentation skills
• Ability to communicate effectively with both technical teams and end users
• Experience working in on-site support or migration projects is highly desirable

Working Conditions:

• Role may require travel to various end-user sites
• Hands-on physical handling of IT equipment
• Collaboration with IT teams and stakeholders across multiple locations