IT Support Technician

• Keeping records of all issues and queries using IT Service Management Software.
• Escalating complex issues to third-party vendors and keeping stakeholders updated.
• Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products.
• Collaborating with the Operational Support team for onsite systems and support activities.
• Participating in User Acceptance Testing for system enhancements and updates.
• Installing and configuring system applications, occasionally working with third-party vendors.
• Supporting team members in testing and diagnosing technical problems.
• Upholding 'best practice' procedures and contributing to continuous improvement initiatives.

The ideal you will have a blend of technical expertise and customer service skills.

• A minimum of one year of experience in a commercial environment, with a preference for those knowledgeable in retail support.
• Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune.
• Strong analytical and problem-solving abilities, with a knack for troubleshooting.
• Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction.
• Solid understanding of Microsoft PC and Network operating environments and associated applications.

• Annual salary of £26,000 to £30,000
• Access to company pension scheme
• On-site parking and profit-sharing benefits