IT Helpdesk Support

The ideal candidate will provide 1st and 2nd line technical support and ensure smooth IT operations for end users., * Provide first- and second-level support for end-user technical issues

• Troubleshoot hardware, software, and network-related problems
• Collaborate with third-party vendors to resolve complex AV and IT issues
• Ensure timely communication regarding issue status and resolution
• Maintain accurate and up-to-date ticket documentation for all incidents
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber
• Provide basic macOS support for Apple users
• Install, upgrade, and troubleshoot printers and computer hardware
• Perform repairs on desktops, laptops, printers, and peripheral devices
• Use diagnostic tools to resolve network and system issues

• Strong troubleshooting and problem-solving skills
• Hands-on experience in 1st & 2nd line IT support
• Good knowledge of Windows environments and basic macOS support
• Ability to work independently in an on-site setting

Requirements

• Valid work permit for Austria (mandatory)
• Several years of experience in a similar IT Support role
• Strong communication and documentation skills
• Proficiency in German and English

• Opportunity to work with an international company
• Professional and collaborative work environment
• Exposure to enterprise-level IT infrastructure

BCIC Swiss | Best Connect International Company is currently seeking a Full-Time, On-site IT Support Specialist based in Austria.