IT Application & Service Manager

• Coordinate incident management and ensure SLAs are met.
• Lead change management and user training initiatives effectively., * A customer-oriented corporate culture characterized by the commitment and reliability of employees
• Responsibility for the smooth operation and continuous development of IT services and IT applications
• Incident and problem management: managing disruptions and problems, coordinating troubleshooting, and ensuring SLAs (Service Level Agreements)
• Change management: planning, controlling, and implementing changes to IT systems to optimize their stability and performance
• Stakeholder management: close collaboration with the Business Application & Service Manager, customers, and external IT service providers
• Responsibility for managing and moderating the daily IT Service Desk meeting
• Ensuring user support as well as designing and conducting training for end users
• Mutual representation with the Business Application & Service Manager
• Planning and executing updates, upgrades, and release management for IT systems and IT applications

• Proven IT experience, particularly in applications and services.
• Strong project management skills in IT environments.
• Ability to collaborate with diverse teams and stakeholders., * Proven practical experience in IT (focus: IT applications and IT services)
• You like to take responsibility, are resilient, motivated, customer-oriented, and appreciate teamwork
• Ability to coordinate interdisciplinary teams
• Project management experience in IT, especially in introducing new applications or migrating IT services
• Good knowledge of IT service management processes (according to ITIL or comparable standards)
• Willingness to take on on-call duties for IT services as well as to perform maintenance work outside regular working hours

What we offer

• Family business with a long-term orientation
• A collegial atmosphere at eye level, characterized by respect, helpfulness, and team spirit
• Flat hierarchies and short decision-making paths
• Independent work with plenty of creative freedom
• At least 5 weeks of vacation per year
• Support for further training both in terms of time and finances
• Home office options depending on workload up to 2 days/week
• Various company events from ski days to summer parties

Work from your home in Germany, our amazing office in Nürnberg, or somewhere in between. You choose how you work at Paessler.
Paessler has been in the market for 20 years. We are focused on long-term goals and are currently comprised of 300 employees. While we are based in Nürnberg (Germany), our main product PRTG is used by big and small companies from all around the globe.
Here at Paessler we are passionate about software and care about the people who build it. These people build PRTG, a network, cloud and IoT monitoring software product that is used and trusted by more than 500,000 users daily.
With you as a committed and long-term team player, we're looking to strengthen the team responsible for creating PRTG's new user interface with modern web technologies.