IT Infra Support

As IT Infra Support, you play a crucial role in managing and improving our IT infrastructure. You ensure that on-site hardware and software function flawlessly, and you are the point of contact for end users. Thanks to your experience and proactive approach, you contribute to the optimization of our IT processes and take full responsibility for one or more locations within our organization. You work independently, but also have regular contact with our infrastructure and development team to find solutions together.

After a thorough familiarization period in which you get acquainted with our systems and processes, you will be partly responsible for handling incidents in our ServiceDesk system, accurately maintaining the CMDB and replacing hardware in a timely manner. You will share your insights about new technologies and help users deploy them optimally. In addition, you play an important role in identifying opportunities for improvements and implementing solutions.

• Installation, configuration and troubleshooting of hardware, such as computers, scanners, printers, cell phones, VoIP systems and networks;

• Managing access rights and user accounts;

• Ensure timely replacement of our lease equipment via procedure;

• Responsible for asset management (CMDB);

• Proactively contribute to improvements within our IT landscape through continuous improvement;

• Take responsibility for IT infrastructure at one or more locations within the region;

• Support software installations and timekeeping systems;

• Record support requests and incidents: document reported issues monitor and track;

• Monitoring and completing problems and requests: oversees the resolution of problems received by the IT service desk, escalating as necessary;

• Troubleshooting: use diagnostic tools and escalate problems as needed;

• General IT service and user support: provide support at all levels, both face-to-face and through various communication channels

Do you have experience in Windows?, Do you have a Middle-level professional education?, * Completed IT education at at least MBO level;

• At least 5 years of experience within IT support (experience working independently and managing complex systems is a plus);

• Independent, responsible and communicatively strong;

• Knowledge of Active Directory, DNS, DHCP;

• Experience with Windows 10 & 11 and Office 365 suite and MS Teams;

• Experience with Thin Clients and Windows RDP;

• A valid drivers license B;

• Experience with hardware, software, peripherals, networking (patching) and (mobile) telephony;

• Be familiar with IOS/Android technology and mobile apps;

• Service-oriented, committed, positive attitude and a flexible team player

At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes - from moving boxes to moving data, from pack & ship to IT and HR. But we're not just logistics experts. We're The Backstage Crew - a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you'll find: * Strong connections with colleagues who support and celebrate you. * Fast growth in a company that's expanding across Europe, the US, and Asia. * High energy in a dynamic environment where no two days are the same. * Guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement - and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us?