Technical Analyst

In this Technical Analyst role in London, you'll be joining an independent Pan-European cash equities trading venue that has established a strong reputation within the financial services sector.

Located in the heart of London, the organisation has increased competition across the European exchange landscape by introducing innovative approaches to exchange technology and reducing trading costs for market participants. In this position, you'll gain valuable experience within the operations teams, along with significant exposure to client relationship management., Please note: This role will have early starts on a rotation basis. You will often need to start work at 7am but you will be able to leave by 3pm that day.

• Supporting the running and maintenance of our client's core platforms.
• Providing first-line support, answering phone calls and monitoring the help desk systems.
• Managing client requests and escalating them to the relevant teams.
• Conforming to and consistently improving best practices when managing client enquiries.
• Performing troubleshooting and collection of information for effective internal escalation.
• Maintaining and enhancing the knowledge base of relevant documentation.
• Working closely with the wider departments (Compliance, Surveillance and Sales to ensure operational efficiency is achieved across the business.
• Ensuring process maps are followed to reduce risk.
• Taking charge of process improvement, making sure that processes are streamlined and effective.
• Assessing operational functionality and capturing requirements for future development.
• Taking on extra responsibilities as and when required.

• A 2.1 in Computer Science.
• Experience using Unix/Linux servers is desired.
• The ability to write SQL queries would be a real plus.
• Confident Excel users, VLookUps and Pivot tables are second nature to you!
• Excellent communication skills, both written and spoken.
• Attention to detail and highly numerate.
• An excellent team player with the ability to work on your own initiative.
• An interest in financial markets and the requirements to operate effectively in a regulatory environment.

• Great starting basic salary of £35,000 - £37,000.
• Ideally located offices in the heart of London's city centre.
• A fantastic opportunity to work within a young business experiencing rapid growth.
• Flexible schedule.
• Private healthcare/insurance.
• Bonus opportunities.