IT Support Analyst

WGM Engineering Ltd, part of RSK Group has an exciting vacancy for an IT Service desk Analyst - 1st Line to join our IT team on a permanent contract based in our Glasgow office with Hybrid working arrangements. About WGM Engineering WGM Engineering delivers integrated Mechanical, Electrical and Civil Engineering services under one roof, providing clients with a complete turnkey offering. Since 1986, the company has helped shape major infrastructure projects across the UK while maintaining a strong focus on sustainability and responsible performance. With strategically located service centres and a market-leading reputation for excellence, WGM continues to be a trusted engineering partner across multiple sectors. About the Role We are looking for an enthusiastic and customer-focused IT 1st Line Service Desk Analyst to join our IT team. Acting as the first point of contact for all IT-related queries, you will play a vital role in ensuring our colleagues receive timely, effective, and professional IT support. This is an excellent opportunity for someone with a passion for technology and customer service who enjoys working in a fast-paced environment and wants to develop their IT career., * Act as the first point of contact for IT incidents and service requests

• Log, triage, and prioritise tickets using the service desk system
• Resolve issues at first contact where possible, achieving strong first-time-fix outcomes
• Escalate complex or unresolved issues to the appropriate support teams
• Support staff onboarding and offboarding processes
• Install, configure, and support software applications
• Maintain and support end-user devices and peripherals
• Manage software licences and IT asset records
• Monitor and maintain IT peripheral stock levels
• Carry out routine IT administrative tasks

• Previous experience in a customer-facing IT support, helpdesk, or service desk role
• Experience logging and triaging incidents using an IT ticketing system
• Hands-on experience supporting Microsoft 365 applications and users
• Excellent verbal and written communication skills
• Ability to explain technical issues in clear, non-technical language
• CompTIA A+, Network+, or Security+
• ITIL certification
• Microsoft Certified Professional (MCP) or equivalent

• Up to £30,000 per annum/Full Time Equivalent.
• 32 days holiday (rising to 36 with service).
• Enhanced pension scheme.
• Life assurance scheme.
• Salary sacrifice options (EV scheme, annual leave purchase, cycle to work).
• Remote & hybrid working options (role dependent).
• Enhanced maternity & paternity leave.
• Company sick pay (after qualifying period).
• Employee discount programme.

WGM is an Equal Opportunities Employer and a proud member of "Living Wage Scotland", recognising the importance of fair pay. WGM will not accept unsolicited CVs from agencies outside of our approved PSL. Based in Scotland, we are an engineering business providing mechanical, electrical and civil engineering services to clients across the UK. We are one of the UK's leading engineering solution providers, recognised for outstanding client service, quality solutions and our commitment to health and safety. From our HQ in Glasgow, we deliver sustainable solutions to the water and renewables sectors. Supplementary services include project management, technical engineering, design, and off-site modular build. We have partnered with innovative technology providers in the renewables sector, including solar PV, hydroelectric and heat networks. We are a progressive, people-orientated business driven by our values to deliver workable and cost-effective solutions in the communities we work. When you work for WGM you join a dynamic team and have the opportunity to be part of our ambitious plans for future growth. WGM is part of the RSK Group, a leading integrated environmental, engineering and technical services business providing dynamic multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. In fact, Environment Analyst recently highlighted RSK's growth, commenting, "Few companies in the environmental services sector can claim to be expanding at the same pace as RSK". RSK operates as a group of synergistic companies with a growth strategy centred on diversification to build a resilient business that can withstand external pressures while bringing more value to clients and opportunities to employees.