IT Support Consultant - Glasgow

Working as part of Service Support team in the UK with responsibility for delivering service to our Health sector customers, you will join a virtual cross geography community of experienced engineers. Delivering Support to our customers across the UK and Ireland. The mail goal will be: · Deliver a excellent standard of support to our customers · Identify and suggest improvements for the benefit of Operational KPIs · Improve and consolidate RI product lines competencies.

What you'll be doing: · Incident Triage and assignment · Incident Investigation (and on-site investigation, as needed) · Incident Update and management · Incident prioritization and escalation trigger · Incident Closure · Incident resolution · Article creation and collaboration with Service Desk Experts to create new articles · Problem Creation for RCA (Root Cause Analysis (if applicable) · Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score), Ticket Turnaround and Backlog Management · Manage SLA Performance (Incident Management) · Identify improvement areas and then create/review/update operational processes · Working with 3rd Party Suppliers in the delivery of Solutions to our customers.

The successful candidate should have previous experience in a similar role · Motivated to work in a hands-on role within the healthcare IT industry · IT/Technical skills such as: · Knowledge and experience with Windows OS including servers and storage solutions · Networking, monitoring, and automation tools - Database (Oracle preferred), SQL · Virtualization solutions (e.g., HyperV) · IT Security Policies and Standards · IT system architectures · Scripting languages (Perl, Powershell, Python) (considered as a plus) · Troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.) · Knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow.

YOU MUST HAVE A VALID UK WORK VISA AND BE ABLE TO COMMUTE IN CENTRAL SCOTLAND/GLASGOW

Is a UK IT consultancy that designs, implements, and supports IT infrastructure and software solutions for customers across the UK.