Application Support Engineer

·Monitoring and maintaining critical IT services

·Execution of the Application Support processes to ensure correct triage, prioritisation and resolution of all application support incidents and requests.

·Face-to-face correspondence with internal users who need your technical support to assist with first and second-line support.

·Ensure integrity, safety and availability of all data and applications as part of our information systems.

·Co-ordinating with and supporting other teams within ECP to facilitate roll-out of changes to our technical infrastructure and client application architecture.

·Escalate complex issues to relevant colleagues within the Business Solutions team

·Challenging existing processes and ways of working with a continuous focus on increasing efficiency and removing unnecessary work.

·Assist the Application Support Manager in day-to-day execution of the application support processes and suggest refinements to policies and procedures.

·Document standard problem analysis and resolution processes.

·Collate and execute reports and other analysis from relevant data sources to fulfil application report requests.

·Provide clear and regular feedback on the status of outstanding and resolved application support incidents and requests.

·Assist the Application Support Manager in preparing root cause analysis reports on major issues for relevant stakeholders within the business.

·Investigate and diagnose system faults and errors and resolve technical issues.

·Analyse error trends aimed at reducing or minimising down time.

·3+ years experience in first-line service desk support

·Background in an ITIL/Service desk-led environment

·JIRA or similar Service Desk environment

·Excellent end-user communication skills

·SQL, T-SQL, SQL Server

·Azure Administration

·Azure DevOps

·YAML, Terraform

·Powershell scripting

·NoSql (Cosmos/MongoDB), Elastic Search, Azure

·Azure Insights report development

·Elastic Search/Kibana/ELK Stack

An exciting Application Support Engineer role with a competitive salary plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office.