Technical Support Engineer

• Provide technical support via phone and email, ensuring all queries are handled efficiently
• Deliver product familiarisation and technical system guidance to customers and stakeholders
• Interpret technical drawings and documentation to support fault finding and queries
• Produce and maintain accurate parts listings, BOMs, and technical records
• Support service and parts enquiries related to new contracts and tenders
• Ensure product manuals and technical documentation are up to date
• Log calls, identify trends, and highlight training needs

• 5+ years' experience in a manufacturing or technical environment
• Strong experience handling technical queries and supporting customers
• Ability to read and interpret engineering drawings
• Experience with parts listings, system classification, and BOMs
• Strong fault-finding and problem-solving ability
• Excellent communication skills with the ability to explain technical information clearly
• Highly organised with strong attention to detail
• Proficient in Microsoft Office, * HND in Engineering or similar qualification
• Experience using 2D/3D CAD systems
• Knowledge of vehicle systems, including control systems, chassis, powertrain, or driveline
• Familiarity with vehicle regulations
• Experience delivering technical or product training
• Working knowledge of Sage Line 500

Vickerstock are proud to be working in partnership with a leading manufacturing organisation to recruit a Technical Support Engineer to join their growing service team.