IT Sales Administrator

An exciting opportunity has become available for a full time (or part time) IT Sales Administrator to join our friendly team. The role is based within our Sales team and will benefit from working in our stunning office location on the outskirts of Devizes.

The IT Sales Administrator role works closely with the Sales, Project, Operations and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers.

The primary purpose of the role is to manage the full internal sales process on behalf of the Sales Team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly., Help to maintain a mutually beneficial and positive working relationship with customers.

• Provide a slick and informative sales order process for both colleagues and customers to experience.
• Manage our CRM data ensuring that it is accurate and up to date.
• Work with the Business Development Manager to ensure the company is completing profitable business transactions.
• Conduct regular market research for competitive products.
• Work closely with the Purchasing, Finance and Operations Teams as well as suppliers to ensure the correct delivery expectations are set for clients and colleagues.
• Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues.
• Maintain ownership of any challenges, keeping customers informed throughout the resolution process.
• Create regular reports and updates on sales activities.
• Assist with the management of Consultants schedules.

You must be a positive, friendly, and sociable team player to join our incredible team - a "can do" attitude and customer obsession is critical to success! You will be able to handle a varied and fast paced workload, you must be able to adapt and use your initiative to overcome challenges that you may be faced with.

Typically the candidate will have 3 or more years relevant organisation experience including dealing with customers over the telephone and via email. A good working knowledge of Microsoft Office is essential and knowledge, and an interest, in IT is desired.

Work will be hands-on, in a fast paced, customer service oriented environment.

The candidates should be hungry to succeed in their new role and willing to learn. They should have a highly professional manner. They will be astute at setting customer expectations, and ensure that the customer is always satisfied with the job that has been done. They must be polite and patient with all types of users and be meticulous in ensuring that everyone is informed and that challenges are highlighted before they happen.

The candidate must be a self-starter and able to work on their own as necessary.

A DBS check of the successful candidate will be undertaken and it is a requirement of the post that a clean DBS check is maintained., A commercial awareness of the benefits of common business technologies is expected - knowing how to spot opportunities and pass them to account management for handling.

• Exceptional communication skills both verbal and written for communicating with customers and colleagues from all levels of an organization are essential.
• Experience with Microsoft Word and Excel as well as research via the Internet
• Confident use of email communication via Microsoft Outlook
• A positive, happy and confident approach to work
• Demonstrable ability to see and capitalise on the value in client and colleague feedback.
• Ability to take ownership of a task and leverage expertise internally to ensure it is completed.
• Customer obsessed.
• Excellent time management and priority determination skills.
• Ability to handle a fast paced work environment with a varied workload.
• Maintaining a high standard of work and professionalism.
• Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues.

£25,000 - £28,0000 (depending on experience).

• Options for full time or part time
• Training and pathways to enhance your skills.
• 32 days paid holiday including Bank Holidays.
• Onsite fitness suite.
• Childcare, eyecare and cycle to work scheme.
• Perk scheme.
• Employment anniversary awards.
• Company funded social events.
• Company contributory pension scheme.

Job Types: Full-time, Part-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Application question(s):

• Are you looking for a full time or part time position?

Licence/Certification:

• Full UK driving license (preferred)

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West and further afield from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation. We are among the elite in the industry and pride ourselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We are already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.