Technical Support Engineer

• Provide first-line support for technical issues related to LAN, operating systems, and software troubleshooting.
• Assist users with desktop support, including hardware and software inquiries.
• Diagnose and resolve technical problems through effective troubleshooting techniques.
• Utilize Remedy for tracking and managing support tickets efficiently.
• Collaborate with team members to escalate complex issues when necessary.
• Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team.
• Stay updated on the latest technologies and industry trends to provide informed support.

Technologies:

• Active Directory
• Hardware
• Support
• LAN
• macOS
• Microsoft 365
• Windows
• Office 365

• At least 1 year of proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems.
• Experience with Active Directory and Microsoft 365 administration/support.
• Strong understanding of desktop support principles, computer hardware, networks, and infrastructure.
• Excellent problem-solving skills with the ability to work under pressure.
• A valid Full UK Manual Car Driving License.
• Proficiency in troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS).
• Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge.
• A proactive approach to learning new technologies and improving existing processes.
• A polite, confident, and effective communicator.
• A sincere passion for exceptional customer service.
• Excellent time management and prioritization skills.
• A commitment to maintaining a high standard of work and professionalism.
• A team player who goes the extra mile and provides feedback while supporting colleagues.
• An Enhanced DBS check will be conducted by the company and must remain clean., We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team, and we offer both full-time and school term time only options for this role. The ideal candidate will have a strong background in IT support and computer networking, along with a passion for solving technical issues and providing exceptional customer service. This role is crucial in ensuring our clients receive timely and effective support for their technical needs.

As a Technical Support Engineer, your role will involve visiting customers on a scheduled and ad-hoc basis to maintain systems and provide high-quality IT support. You will have opportunities to contribute to the delivery of IT projects as well. We value a positive, friendly, and sociable team player with a "can do" attitude and a sincere passion for delivering high-quality work.

Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration. This position offers a competitive salary, benefits such as a company car, company events, a company pension, and more. We can't wait to see how you can contribute to our incredible team!