IT Consultant

• Provide critical IT support to business users to ensure systems and teams remain operational.
• Deliver desktop hardware configuration, upgrades, imaging, and PC deployment.
• Support software installations and standard desktop package configuration.
• Resolve ServiceDesk requests and incidents using a ticketing management system.
• Liaise with third-party maintenance engineers as required.
• Support emergency duties that may fall outside standard working hours.
• Travel to additional office locations when necessary.
• Participate in individual project work, encouraging innovation and continuous improvement.

Job Role Responsibilities:

• Diagnose and resolve hardware and software issues for end users.
• Monitor systems and respond to ServiceDesk incidents in a timely and professional manner.
• Install, configure, and update desktop applications and operating environments.
• Conduct hardware maintenance, upgrades, and device imaging.
• Coordinate with external engineers to manage repairs or specialised support needs.
• Support the wider technical function by contributing to process improvements and development initiatives., At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Global Support Services Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer, and we are always looking to increase the diversity of our workforce-working closely with our clients to ensure everyone is included.

• Proven experience in an IT support position with both remote and in-person customer support.
• Strong understanding of the Windows environment and Microsoft Office Suite.
• A+ Certification.
• Ability to travel as part of the role.

Desirable:

• Bachelor's degree in Information Technology.
• Experience using ServiceNow or similar ticketing management systems.