Functional Application Administrator

We are looking for a Functional Application Administrator to strengthen our IT Support team. You will ensure the smooth operation of our information systems, with a primary focus on implementing our new internal ERP system and optimizing MS Office 365. You make sure colleagues have access to the right information and functionalities, and you continuously verify that our systems align with business needs. In addition, you collaborate closely with various teams to improve processes and support the IT Support department with daily questions and incidents.

Tasks & Responsibilities

• Managing key applications, primarily our new ERP system and MS Office 365 (with possible expansion to Jira, HubSpot, and Exact)
• Identifying user needs and translating them into functional specifications.
• Maintaining application settings, including authorizations, workflows, and templates.
• Setting up dashboards based on user requirements.
• Acting as the first point of contact for users: providing support, instructions, and guidance.
• Serving as a link between users and technical specialists.
• Installing, testing, and monitoring software updates and releases.
• Troubleshooting and tracking user issues.
• Writing user manuals and system documentation.
• Collaborating with support colleagues to resolve system disruptions.

You thrive in a dynamic, fast-paced environment where a lot is happening. You are customer-focused, well-organized, and precise in your work. You enjoy helping people, improving processes, and contributing positively to your team.

Must-Haves

• MBO/HBO degree in Computer Science, IT, or a related field.
• Experience implementing an ERP system.
• Strong knowledge of MS Office 365 and Windows.
• Experience with IT security.
• Experience coordinating software integrations and system links.
• Knowledge of BiSL, Prince2, or ITIL.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in both Dutch and English.

Nice-to-Haves

• Accurate and detail-oriented
• Strong analytical and conceptual thinking
• Excellent written and verbal communication skills
• Flexible and customer-focused
• Integrity and professionalism
• Ability to balance different interests and priorities

You will join an international scale-up where operations, product development, and customer experience closely interact. You'll gain direct insight into our core processes and the opportunity to contribute to growth and continuous improvement. We offer:

• A position of 32 to 40 hours per week
• A hybrid work model, with at least 80% of contracted hours spent on-site
• An authentic, open, and collaborative work environment where your ideas truly matter
• A competitive salary based on your experience and skillset
• 25 vacation days per year (full-time basis)
• Travel expense reimbursement
• A collective pension plan with the base premium fully covered by us
• A diverse and inclusive international workplace

At AI-InfraSolutions, we believe that infrastructure asset management should be done the easy way, not the hard way. Through nationwide data collection and artificial intelligence, AI-InfraSolutions offers a full solution for the infrastructure market. We help our clients perform better, safer, and more sustainable infrastructure management and maintenance. As we are growing - now with more than 160 employees, we prioritize open communication and mutual care, ensuring everyone feels included. Here, you'll find an environment that supports personal development and allows you to shape your own role, with new ideas and initiatives always welcome. Our core values: * We are open * We respect each other and look out for each other * We embrace change * We take ownership * We are ambitious At AI-Infrasolutions, your energy and drive are crucial as we build a growing organization-join us in making roads safer! About Us At AI-Infrasolutions, we believe that infrastructure asset management can be simpler. Without unnecessary complexity, we help organizations manage and maintain assets in outdoor environments. We do this through nationwide data collection combined with intelligent AI-driven solutions. Our mission: to make infrastructure safer, more sustainable, and easier to manage. We work in an open, collaborative environment where communication is transparent and personal growth is encouraged. With us, you are given the freedom to shape your role, take initiative, and make a real impact in a rapidly growing organization. Join us in making the roads safer!