NOC Manager

We're looking for a hands on NOC Manager to take ownership of our monitoring and automation operations across multi client environments. This isn't just about running a NOC. You'll transform it. You'll lead the shift from reactive support to automation first, proactive operations, building a modern NOC function that delivers real customer and business outcomes. What You'll Lead & Own

• Automation First Operations You will take full ownership of automation across the business, centralising it within the NOC and removing the burden from the Service Desk. Your focus will be building scalable, self healing systems that reduce tickets at source, not just respond to them.

• Advanced Scripting & Engineering at Scale You'll design and deploy automation across large environments using PowerShell and modern orchestration tooling. This isn't basic scripting. You'll be operating safely and effectively across thousands of endpoints.

• Proactive Monitoring & Signal Quality You'll own monitoring strategy end to end, improving telemetry, reducing noise, and ensuring alerts drive meaningful action, not unnecessary tickets.

• Platform Performance & Reliability You'll ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms.

• Continuous Improvement & Root Cause Elimination You'll drive a culture of fixing problems permanently, using trend analysis, automation, and engineering improvements to remove recurring issues.

• Team Leadership & Accountability You'll build and lead a high performing team with clear ownership, strong standards, and a focus on outcomes over activity. What Makes This Role Different This role combines:

• Operational Leadership (Run) Owning uptime, SLAs, and service quality across all environments

• Engineering Excellence (Build & Improve) Designing automation, eliminating root causes, and scaling operations You won't just manage a function… you'll engineer it.

• Are automation obsessed and hate repetitive work

• Have strong PowerShell, scripting, and automation engineering capability

• Have built or significantly improved a NOC or MSP operations function

• Are comfortable operating at scale (hundreds to thousands of endpoints)

• Can lead teams while staying technically hands on

• Understand the commercial impact of downtime and inefficiency Technical Background We're Looking For You don't need to tick every box but you should be comfortable operating at this level:

• Strong experience in MSP or multi client environments

• Deep understanding of NOC operations, monitoring, and incident management

• Hands on experience with RMM platforms and automation at scale

• Advanced scripting capability (PowerShell essential, Bash beneficial)

• Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst)

• Solid grounding in Microsoft 365, Entra ID, and endpoint management

• Strong understanding of infrastructure, networking, and platform performance Most importantly: you've built, improved, or transformed operations, not just supported them. Certifications (or Equivalent Experience) We value capability over certificates, but the following are advantageous:

• MD 102 (Endpoint Management)

• SC 900 (Fundamentals)

• ITIL 4 Foundation

• CCNA or Network+

• Vendor certifications across RMM platforms Leadership & People Management

• Experience managing and developing technical teams in an MSP or operations environment

• Strong in performance management, setting expectations, giving feedback, and addressing underperformance

• Comfortable leading 121s, team structure, and accountability frameworks

• Experience with recruitment, onboarding, and growing team capability

• Confident acting as the senior escalation point during incidents You can build and lead a high performing team, not just contribute individually.

Because this is a visible, high impact leadership role with genuine influence. You'll get:

• Own a mission critical function
• Real autonomy to modernise and automate at scale
• Shape what great looks like in a modern MSP
• Work in a business that values engineering, not just support If you want a role that blends leadership, engineering depth, automation, commercial ownership, and meaningful impact… You're going to love it here.