Application Support Analyst

Responsible for the coordination and facilitation of New Hire and On-going Training., Conducts ISO-9001:2015 Audits and documents/publishes finding as outlined in Principle's audit schedule., * Onboarding of new employees Coordinate set up IT Equipment (Phone/Computer) and logins

• Employee Orientation (Training) of core systems and processes

• Facilitate training as outlined for the specific role.

• Maintain training records & document register

• Creates and update training documents as required

• Work in conjunction with the ISO Manager on conducting audits Make recommendations for improvements

• Follow-up on any non-conformances

• Lead Root Cause Analysis meetings and close out actions

• Provides weekly/monthly audit reports based on client requirements

• Establishes new customers and suppliers in SAP B-1 System

• Primary person responsible for monthly communications to US office regarding events, training, etc.

• Publishing weekly/monthly reporting on system data and anomalies

• Assists/backup with Web Portal Help Desk tickets and testing, * Provide customer support of software applications via help desk tickets, * Provide end-user support for various systems, troubleshooting issues related to our software

• Analyse existing systems to identify gaps and recommend improvements to enhance efficiency and effectiveness.

• Create and maintain documentation for system processes, procedures, and user guides to facilitate training and support.

• Assist in the implementation of new systems and upgrades, ensuring minimal disruption to operations.

• Work with cross-functional teams to gather requirements, design solutions, and implement changes that meet business needs.

• Conduct training sessions for users to ensure they are proficient in using the systems and understand best practices.

• Bachelor's degree preferred

• Training experience required

• ISO-9001:2015 Certification preferred

• SAP-B1 Experience preferred

• Must have personal computer skills (experience with Microsoft Excel is required).

• Strong organizational skills, flexibility to multi-task and ability to thrive in a fast-paced environment.

• Ability to develop and maintain strong working relationships with cross functional partners.

• Strong attention to detail and accuracy.

• Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).

• Must provide strong leadership, written and oral communications, problem solving, and team skills., * Bachelor's degree or equivalent work experience in project management or other people/asset management.

• Proficient in SQL Server for report writing functions.

• Proficient in Excel.

• Experience with QuickSuite and SharePoint is a major plus.

• Strong analytical skills to diagnose and resolve technical issues effectively.

• Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).

• Strong written and oral communication skills.

• Strong project management skills (planning, organizing, monitoring, follow-up). Must be very effective in anticipating and resolving problems before they occur.

• Ability to manage multiple tasks and pay attention to detail to ensure accuracy in data and system management

• Requires exceptional interpersonal skills.

• Strong analytical and problem-solving skills

• Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.

• High aptitude in MS Office (Outlook, Word, Excel and Project).

Principle is an international brand implementation company; we bring global brands to life in any environment, anywhere in the world. Brand implementation and corporate identity roll out is a complicated job, we work with businesses to ensure their brand is delivered consistently by expertly providing consultancy, audit and project management, fit-out, signs and wayfinding, graphics, interiors, financing and regular maintenance. All our employees work in an environment where they are actively encouraged to maintain and improve our standards, to pursue new ideas and new ways to work. We focus on looking forward and harnessing the energy of those who want to build their career by thinking outside the box. Our people make us unique; the way we work; our thinking; our service