Technical Support Specialist

As a Technical Support Specialist, you are the first point of contact for our customers. You'll provide high-quality support across phone and digital channels and help resolve complex issues within PV systems. With your technical insight and customer-centric mindset, you ensure every interaction leaves a positive impression.

You will collaborate with service partners, field technicians, and internal teams to deliver solutions, share knowledge, and continuously improve our service processes.

What You'll Do

• Provide remote technical support for PV systems via phone, online platforms, and remote tools.
• Troubleshoot complex issues using tools such as Sunny Portal, JIRA, and remote diagnostic tools.
• Act as escalation point for our 1st line service provider when issues require deeper expertise.
• Support Field Service Technicians occasionally on-site to help diagnose or repair devices.
• Communicate technical solutions, best practices, and learnings to your team and knowledge base.
• Handle customer processes such as RMA, returns, complaints, and delivery clarifications.
• Participate in ongoing trainings to stay up to date with product developments and new technologies.

Are you passionate about technology, problem-solving, and helping customers succeed? Do you enjoy diving into complex technical challenges and turning them into simple, effective solutions?, * Completed technical education or equivalent experience (electrical engineering or electricity preferred).

• 2-3 years of experience in a customer service or technical support role.
• Strong understanding of electricity and IT networks.
• Excellent communication skills and the ability to remain calm and solution-oriented.
• Strong problem-solving skills and the ability to multitask in a high-volume environment.
• Willingness to travel within the Benelux region for service assignments and knowledge transfer.

• A competitive salary (including 13th month) + meal vouchers
• You work in a 38-hour week
• Possibility to work from home
• 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year)
• Pension & medical/dental insurance plans

Why Join Us?

• Work with cutting-edge renewable energy technology.
• Join a supportive, knowledgeable team with strong collaboration.
• Opportunities to grow your skills through hands-on learning and training.
• Contribute to building sustainable energy solutions for the future.