IT Support Analyst - M365, Azure

As an IT Support Analyst, you'll act as a key point of contact for end users, providing first and second-line support across a wide range of systems and devices. You'll be part of a collaborative team focused on delivering a high standard of service and ensuring users are supported effectively day-to-day.

You'll gain hands-on experience across a broad technical environment, supporting everything from user devices to core business applications.

What You'll Be Doing

• Providing 1st and 2nd line support via phone, email, and face-to-face
• Troubleshooting hardware and software issues across desktops, laptops, and mobile devices
• Supporting users with core applications such as Microsoft 365
• Logging and managing incidents through the ticketing system
• Escalating more complex issues to specialist teams where required
• Delivering a professional and user-focused support experience

We're looking for someone with a genuine interest in IT and a proactive approach to problem-solving, who is keen to develop their skills in a professional environment.

• Previous experience in a customer-facing or support role
• Some exposure to IT support or a Service Desk environment is beneficial
• Basic understanding of Windows and Microsoft 365
• Strong communication skills and a professional approach
• A proactive mindset and willingness to learn

If you're looking to take the next step in your IT career and gain valuable experience in a professional environment, we'd be keen to hear from you.