IT Support Analyst - Service Desk / Helpdesk

As a IT Support Analyst, you will be the first point of contact for IT support, delivering high-quality 1st/2nd line technical assistance to users across the business. You'll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more.

This is a leading global company that is highly innovative. The role will give you exposure to a broad technology stack and the opportunity to gain experience supporting some of the world's most cutting-edge technologies., * Provide 1st line support for all IT-related queries via phone, email, and in person

• Troubleshoot and resolve hardware and software issues across a range of devices
• Escalate complex issues to appropriate teams when necessary
• Maintain clear communication with users to ensure a positive support experience
• Document incidents and resolutions accurately in the ticketing system

You don't need to know everything-we're looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:

• Previous customer service experience
• Any commercial experience on a Service Desk or in Desktop Support is a bonus
• Familiarity with Windows 10 and Office 365 is desirable
• Strong verbal and written communication skills
• A proactive attitude and willingness to take ownership of issues