Technical Support Engineer - Production (FTC)

As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly.

What you'll do

• Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions
• Work a regular shift pattern
• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility
• Create & update tickets for every task, working these through to resolution
• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting
• Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment

• A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar.
• A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions
• Previous experience working in a support role within Broadcast Engineering
• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching
• Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP
• Competency with IT and computer networking
• Proven experience with Log interrogation
• A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting

You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities.

The rewards

There's one thing people can't stop talking about when it comes to : the perks. Here's a taster:

• "Access to free NOW, for streaming all your favourite shows
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate., Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content!, Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer