2nd Line Engineer (Contract)

You'll act as the primary on-site IT support, taking ownership of day-to-day IT operations while delivering 1st and 2nd line support across both office and production environments. Working closely with the wider IT team, you'll play a key role in ensuring system stability, supporting users, and driving improvements., * Act as the main on-site IT contact and escalation point

• Provide 1st and 2nd line support across office and operational environments
• Troubleshoot and resolve issues end-to-end, escalating where necessary
• Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID)
• Support M365 upgrades, migrations, and modernisation initiatives
• Manage users, permissions, mailboxes, and security policies
• Set up and maintain desktops, laptops, mobile devices, and peripherals
• Support local infrastructure (networking, Wi-Fi, printers, firewalls)
• Monitor system performance, patching, backups, and security
• Provide hands-on support during changes (including floor-walking)
• Maintain IT asset, licence, and configuration records
• Support IT projects and continuous improvement initiatives
• Work with site stakeholders to understand IT needs and risks
• Ensure systems support security, compliance, and business continuity

• Proven experience in an IT Administrator or senior support role
• Strong Microsoft 365 experience
• Experience with M365 migrations or upgrade projects
• Solid Windows desktop and server knowledge
• Good understanding of networking (LAN/WAN, Wi-Fi, firewalls, switching)
• Experience supporting users in operational or manufacturing environments
• Strong troubleshooting and problem-solving skills
• Confident communicator with non-technical users
• Able to work independently on-site and collaborate remotely
• Security-conscious with a good understanding of IT best practices