IT Manager

This is a fully onsite role based in Newtownabbey, supporting multiple locations and overseeing infrastructure, ERP systems and internal IT capability across the group. The Opportunity This position has become available following previous leadership changes, with the business currently operating through internal IT coordinators and external MSP support. The successful candidate will take ownership of group IT operations, reduce external reliance, and provide forward-thinking technical direction. You will manage two IT Coordinators across separate divisions while remaining technically hands-on., Provide desktop and end-user support across multiple group sites Deliver network and server support both onsite and remotely Deploy and maintain PCs, laptops, software and related infrastructure Support and administer in-house telephony and networking systems Manage hardware and software procurement across sites Deliver internal IT training to staff Oversee and optimise ERP systems across the group Lead and improve Business Intelligence reporting capability Develop and mentor two internal IT Coordinators Manage external MSP support Drive IT modernisation including collaboration platforms and emerging technologies Technical Environment The successful candidate will have strong experience across: Mid-range ERP systems Complex WAN/LAN/WiFi networks (SonicWall, Cisco, Netgear, HP) Active Directory domain environments Microsoft Office 365 administration Windows Server and Exchange Server Server hardware and backup systems (HP) Hyper-V and VMware virtualisation Antivirus, patch management and spam control tools Mobile Device Management (Android and iOS) VPN and mobile worker solutions (e.g. ActiveSync) Disaster Recovery planning and implementation Multi-site network infrastructure

Minimum 3 years operating as an IT Manager or Technical Lead * ERP Experience Experience delivering Business Intelligence solutions across varied business functions Proven ability to manage and deliver complex technical projects Strong troubleshooting skills across client and server environments Experience working in fast-paced, multi-site environments Excellent communication and stakeholder management skills Full driving licence and access to a vehicle Desirable Linux (CentOS / Debian) Dealer Management Systems (e.g. Kerridge / Autoline) VoIP administration (Nortel BCM / Samsung) SharePoint administration Professional certifications (MCP, MCITP, MCTS, CCNA, ITIL or similar) What They're Looking For A pragmatic, hands-on IT leader Someone comfortable being fully onsite Strong commercial awareness Adaptable and open to modern technologies Able to balance strategic direction with operational delivery

Pay: Up to £55,000.00 per year

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.