ICT Infrastructure Analyst

Reporting to the Lead ICT Infrastructure Analyst, this role plays a key part in supporting the smooth running of the ICT Infrastructure team, ensuring a secure and reliable ICT environment for Assembly Members, Party Support and Secretariat staff within Parliament Buildings, as well as MLA constituency offices across Northern Ireland. A major focus of this position will be server and network management within a complex and high-demand environment. Key responsibilities include:

• Providing high-quality technical support and advice via phone, email and in person.
• Diagnosing and resolving infrastructure and system issues, ensuring full resolution.
• Managing and maintaining MS Windows Server 2012 (or later) within a Windows Hyper-V 2019 environment.
• Supporting and managing services within the Microsoft Azure cloud environment.
• Managing and maintaining MS Exchange 2016 (or later) on-premise and Microsoft 365 email systems.
• Managing and maintaining Microsoft Active Directory and cloud identity services.
• Managing and configuring TCP/IP network equipment including switches, routers, firewalls and remote access equipment.
• Investigating system alerts and implementing appropriate responses.
• Planning for disaster recovery and creating contingency plans in the event of security breaches.
• Supporting secure remote access and smart devices.
• Assisting in the development and maintenance of standard Windows 10 (or later) device configurations.
• Supporting in-house developed applications using Microsoft technologies (including DevOps pipelines and Company Portal).
• Building strong relationships with senior stakeholders, providing advice and technical guidance.
• Ensuring compliance with Assembly Commission policies including Equal Opportunities and Dignity at Work.
• Managing information and records in line with statutory and organisational requirements.

This is a highly responsible infrastructure role within a secure public sector environment, requiring strong technical capability and excellent communication skills. The Person Applicants must demonstrate one of the following: Option 1:

• At least a HND in Computing or a relevant ICT discipline (minimum 50% computing content)

AND * At least 1 year's experience working in a challenging Infrastructure Support/Service Desk environment OR Option 2:

• At least 3 years' experience working in a challenging Infrastructure Support/Service Desk environment

Applicants must also demonstrate at least one year's experience in one or more of the following technical areas:

• Managing MS Windows Server 2012 (or later) within a Windows Hyper-V 2019 environment

• Managing MS Exchange 2016 (or later) on-premise and Microsoft 365 email systems

• Supporting and managing the Microsoft Azure environment

• Supporting and administering a TCP/IP based network, including at least two of the following:

• Remote access equipment

• Firewalls

• Switches

• Routers

In addition, applicants should be able to demonstrate:

• The ability to analyse business requirements and produce logical, customer-focused solutions
• Strong interpersonal and written/oral communication skills, including explaining technical concepts in non-technical terms
• The ability to manage a heavy, diverse and unpredictable workload
• Experience working collaboratively within a team to meet agreed objectives

The Rewards As the successful applicant, you will receive:

• £36,122 per annum
• £1,971 salary supplement per annum
• Excellent annual leave allowance
• On-site parking
• The opportunity to work within a highly respected public sector organisation supporting democratic processes
• A collaborative and professional working environment

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.