IT Support Analyst

Crone Corkill

Charing Cross, United Kingdom

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

£ 40K

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

Macintosh Computers

Apple Products

Apple Mac Systems

Azure

Computer Security

Microsoft Office

Azure

SharePoint

Software Engineering

Microsoft InTune

Deployment Automation

User Accounts

Job description

Given the size of each business, it's important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will you do as a Junior IT Support Analyst?

Support users in the office, over the phone and virtually
Solve problems independently and escalate when needed
Create and administer user accounts on Office 365/Azure and Active Directory
Perform IT inductions for new starters, manage user permissions, memberships, backups etc
Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
Provide updates on hardware & software issues
Provide support with suppliers/partners when required
Support Apple products - iPhones are used by most employees and a large amount use Macs within one of the businesses
Setting up & maintaining AV and conference equipment
Occasionally travel to different hubs within London for a day

Requirements

One business has a Windows/Mac split of 90:10, the other has a Mac/Windows split of 80:20, so they're looking for someone who can provide experience on both operating systems. They also have the Microsoft E3 license implemented, so experience using the tools within is very advantageous., * The ability to work independently on Desktop Support