IT Support Analyst - 5406

Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV and IT equipment., Support Desk Analysis:

• Asset and Configuration Management
• Customer Service Management
• Problem Support
• Project and Event Support
• Service Focus
• Service Reporting
• Ownership initiative
• Technical understanding of end user technologies and devices

• Minimum of one year's experience working in a busy IT support role.
• Experience of Microsoft O365 (essential) and some experience of Microsoft Azure (desirable).
• Excellent organisational skills.
• Ability to communicate effectively with a range of stakeholders in a professional manner, face-to-face, on the telephone and in writing.
• Ability to plan and prioritize workload independently.
• Good attention to detail and ability to show initiative.
• Solve problems in a logical and efficient manner.
• Ability to work in a team and form productive, supportive & professional relationships with all colleagues.

Our client is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo the requisite pre-employment procedures, including checks with past employers and the Disclosure and Barring Service.