IT Support Engineer (MSP)

We're working with a well-established Managed Services Provider in Mid Ulster that is experiencing significant growth and looking to bring in a Senior IT Support Engineer (L3) to strengthen their technical team. This is a hands-on, senior role where you'll play a key part in delivering projects, onboarding new clients, and acting as the escalation point for complex technical issues. You'll be joining a tight-knit team and working directly with senior leadership, with real ownership and impact from day one. What You'll Be Doing

• Leading the setup and onboarding of new client environments
• Deploying and configuring Microsoft 365 tenancies
• Installing and configuring servers, firewalls, and networking equipment
• Acting as the senior escalation point for complex IT issues
• Supporting a range of client environments across NI and the UK
• Visiting client sites regularly to deliver hands-on support
• Working closely with internal team members to improve service delivery

• Proven experience in a senior IT support / L3 role

• Strong hands-on experience with:

• Microsoft 365 / tenancy setup

• Servers and infrastructure

• Firewalls, routers, and networking

• Ability to work independently and take ownership of technical delivery

• Comfortable in a client-facing environment

• Strong troubleshooting and problem-solving skills

• Full driving licence and willingness to travel to client sites

MSP experience is desirable but not essential. The Environment

• Fully on-site role with regular client visits
• Fast-paced, varied workload across multiple environments
• Close-knit, collaborative team
• High level of autonomy and responsibility

• Join a growing, reputable MSP with a strong client base
• Work on a wide variety of technologies and projects
• Opportunity to make a real impact in a small team
• Gain exposure to diverse client environments and technologies

Interested? If you're a strong L3 engineer looking for a hands-on role where you can take ownership and grow with a business, apply now or get in touch for a confidential chat. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.