IT Support Technician
Role details
Job location
Tech stack
Job description
You will provide hands-on technical support to internal users while helping maintain the stability, performance, and security of the company's IT systems and network infrastructure. The Role As IT Support Technician, you will be responsible for delivering high-quality IT support across the organisation while assisting with ongoing infrastructure improvements and technical projects. Key responsibilities include:
- Providing day-to-day IT support for desktops, laptops, printers and mobile devices
- Supporting LAN, WAN and wireless network infrastructure
- Troubleshooting hardware, software and connectivity issues
- Managing and resolving IT incidents and service requests
- Working with Active Directory, Group Policy and Microsoft 365 administration
- Supporting network troubleshooting and security improvements
- Coordinating with external vendors when required
- Maintaining documentation and knowledge base articles
- Assisting with IT infrastructure projects and improvements
- Providing guidance and basic training to end users
Requirements
- 3-5+ years' experience in an IT Support / Service Desk role
- Strong experience supporting Windows environments
- Experience with Active Directory and Microsoft 365
- Knowledge of network troubleshooting and infrastructure support
- Strong problem-solving and communication skills
- Customer-focused mindset with excellent user support skills
- Ability to work independently and within a team
Desirable:
- Experience with Service Desk platforms (e.g. ServiceNow)
- Exposure to firewalls, networking protocols or cybersecurity practices
- Relevant IT certifications or third-level qualification
Benefits & conditions
- Join a growing organisation with a modern IT environment
- Opportunity to gain exposure to infrastructure and networking projects
- Work in a collaborative IT team with opportunities for development
- Competitive salary and benefits package
About the company
Muse Group
Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.
Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.
The Muse community is now over 400 million strong. And we’re just getting started.
Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.
What do we make?
We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.
Who are we?
Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing.
In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more.
In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.
Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.
