CSU Brussel_Technician (Service Desk)
Vector Synergy
Brussels, Belgium
15 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Brussels, Belgium
Tech stack
Business Software
Microsoft Desktop Optimization Pack
Virtual Private Networks (VPN)
Microsoft Software
Tablet Computers
Job description
- Providing first-level ICT support to users via available communication channels, including telephone, IT Service Management systems, email, and walk-in IT KIOSK;
- Resolving issues at first contact (First Contact Resolution / 1st line resolution);
- Troubleshooting and resolving software and hardware issues across a broad range of IT products and services, including but not limited to:
- Supporting laptops, including VPN connectivity, Microsoft products, and business applications;
- Managing mobile devices (phones and tablets), including MDM platforms, work environment applications, and device enrolment and configuration;
- Managing user access and permissions.
Requirements
- Relevant Service Desk 1st level support experience is a must;
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
- Extensive knowledge of Microsoft desktop applications and OS.
