IT Support / Service Desk Engineer

Position: Workplace Support Technician Location: Brussels, Belgium (Hybrid) Experience: 5-6 years Rate Card: €300/day Languages: English + French/Dutch (Fluent C1) Mode: Hybrid (3 days/week) About the Role Join the GEMS IS Helpdesk & Workplace Solutions team, supporting end users across workplace and mobile domains. You'll provide first and second line support, manage incidents, and contribute to workplace innovation projects. Key Responsibilities * Provide 1st & 2nd line support (phone, mail, in person). * Handle, coordinate, and follow up IT service requests. * Assist users with tablets, smartphones, and workplace tools. * Identify, track, and resolve hardware/software incidents. * Manage workstation assets, set up and configure devices. * Prepare accurate support documentation. * Contribute to workplace projects and innovation initiatives. * Liaise with external suppliers and coordinate technical assistance. * Advise on workplace & mobile architecture. Required Skills &

Experience * 5-8 years in IT workplace support (large enterprise, 1000+ users). * Experience in trading environments is a plus. * Strong communication, customer orientation, and problem solving skills. * Ability to work autonomously, under pressure, and in a team. * Service oriented mindset with interest in IT trends. Technical Skills (Advanced) * Windows 10/11 * Office 365 * Mac OS * Active Directory * PowerShell (optional) Functional Skills (Advanced) * Troubleshooting * Proximity support * Hotline support * Mobile services support (smartphones, tablets, MDM) * VIP IT support * ITIL (optional) Working Hours * Service window: 8 AM - 7 PM, 40 hours/week. * On call duties may be required. Why Join Us * Be part of a bi localised team (Paris/Brussels). * Work in a dynamic, multinational environment. * Opportunity to drive innovation and workplace improvements.