Desktop Support Engineer

We are looking for a skilled Desktop Support Engineer to join our IT Infrastructure team in Amsterdam. The ideal candidate will provide end-user support, maintain IT systems, and ensure smooth day-to-day technical operations across the organization., * Technical Support: Provide timely support for hardware and software issues, ensuring minimal disruption to business operations.

• Installation & Configuration: Set up and configure desktops, laptops, peripherals, and enterprise applications.

• Troubleshooting: Diagnose and resolve issues related to systems, applications, and network connectivity (onsite and remote).

• System Maintenance: Perform routine updates, patches, upgrades, and backups to maintain system health and performance.

• Documentation: Maintain detailed records of incidents, resolutions, and IT assets. Contribute to knowledge base articles.

• User Training: Assist end users in improving their technical skills and understanding of systems and tools.

• Collaboration: Work closely with infrastructure, network, and security teams to resolve complex issues.

• Security Management: Implement and maintain security policies, antivirus tools, and access controls.

• 4-6 years of experience in Desktop Support / IT Infrastructure Services
• Strong knowledge of Windows OS, desktop/laptop hardware, and peripherals
• Experience with Active Directory, user management, and access control
• Familiarity with network troubleshooting (LAN/WAN, VPN, Wi-Fi)
• Hands-on experience with ticketing tools (ServiceNow, Remedy, etc.)
• Good understanding of IT security practices and endpoint protection
• Strong problem-solving and communication skills