Support Administrator

Aspect Housing LTD is seeking an organised and proactive Support Administrator to provide essential administrative and support-related functions across our supported housing services. This role is central to ensuring smooth coordination between office-based administration and outdoor support teams, while maintaining compliance with HMO and Supported Exempt Accommodation standards., The Support Administrator plays a key role in supporting service users indirectly by ensuring their documentation, support sessions, and housing-related processes are completed accurately and on time. You will be responsible for maintaining high-quality records, coordinating updates with support workers, and managing essential communication with external agencies such as Housing Benefit departments., * Complete service user support sessions in line with organisational standards and HMO requirements.

• Ensure all service user files are accurate, up to date, and fully compliant with internal and external regulations.
• Track when risk assessments, support plans, and other mandatory documents require review.
• Notify and follow up with outdoor support workers to ensure timely completion of updates.

Housing Benefit & Resident Support

• Make and receive Housing Benefit calls to support service users with claims, queries, and evidence submissions.
• Assist with gathering documentation required for HB claims, backdates, and ongoing entitlement.
• Maintain accurate logs of all communication and updates related to resident benefits.

Administrative Coordination

• Provide general administrative support to the Support Team Leader and wider support team.
• Maintain clear, consistent communication with staff to ensure smooth coordination of support activities.
• Handle sensitive information with professionalism, confidentiality, and adherence to GDPR.
• Support with property-related administrative tasks, such as updating HMO compliance folders, inspection logs, and safety documentation.

This role is ideal for someone who is detail-focused, confident using IT systems, and comfortable working in a fast-paced supported housing environment., * Strong organisational and time-management skills

• Good communication and interpersonal abilities
• Confident working with service users, support staff, and external agencies
• Ability to manage confidential information appropriately
• Proficient in Microsoft Excel, Word, and Outlook (including email management)
• Experience in an administrative or support-focused role (supported housing experience desirable)
• Ability to work independently and prioritise tasks effectively
• Comfortable using digital systems and maintaining accurate records, * Administrative: 2 years (preferred)

• Supportive management and opportunities for development
• A vital role within a growing supported housing organisation
• The chance to make a meaningful impact behind the scenes

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Birmingham B13 8JR: reliably commute or be willing to relocate with an employer-provided relocation package (required)