{"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Engineer - UX

Proactive.IT Appointments Ltd.

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Tech stack

Java

JavaScript

AJAX

Android Studio

XCode

CSS

Mobile Application Development

Software as a Service

Cloud Computing

Relational Databases

Software Debugging

Linux

Programming Tools

Eclipse

Perl

Design of User Interfaces

Mobile Application Software

Python

Shell

Microsoft Servers

MySQL

Object-Oriented Software Development

Oracle Applications

Windows Shell

Software Engineering

Web Applications

Scripting (Bash/Python/Go/Ruby)

React

Angular

Information Technology

GraphQL

Front End Software Development

Splunk

Job description

Our client is seeking a talented and customer-focused Technical Support Engineer with strong UX skills to join their team. In this role, you will act as a trusted customer advocate, supporting users and administrators of our platform while delivering exceptional support experiences.

Requirements

You'll work at the intersection of user experience and technical support-resolving complex issues, improving processes, and helping shape best practices across the organisation. Frontend / UX & Development Skills required

UI development or support experience
Experience with two or more of the following:Ability to read and debug Java and JavaScript (JavaScript coding is a plus)

CSS, AJAX, ReactJS, GraphQL, AngularJS
Mobile application development

Experience using browser developer tools for troubleshooting

Experience & Technical Skills

Experience providing SaaS-based technical support
Strong troubleshooting skills, including diagnosing performance-related issues
Experience with tools such as Eclipse, Splunk, Xcode, Android Studio, or Sauce Labs

Additional Technical Knowledge

Strong understanding of cloud/web application architecture
Scripting experience (JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience with object-oriented programming (Java preferred)
Familiarity with Linux/Unix or Microsoft Server environments
Mobile application support experience (desirable), * Bachelor's degree in Computer Science or a related field OR
2+ years of experience in technical support or software development