{"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Engineer

Our client is looking for an experience contractor to join their Global Technical Support team-a diverse, fast-growing group of passionate problem-solvers providing 24/7 support to customers around the world. To be considered for the role, you must have the follwing essential skills / experience., * Resolve complex technical issues for internal and external customers

• Act as a customer advocate, ensuring high satisfaction and success
• Troubleshoot and perform root cause analysis across platform features
• Maintain excellent case hygiene and documentation standards
• Communicate effectively via case management systems, phone, and digital channels
• Build and maintain deep technical expertise in assigned product areas
• Contribute to knowledge base content to improve efficiency and self-service
• Collaborate with internal teams and provide feedback to influence product improvements
• Identify and implement process improvements

• Javascript - Able to read / understand and debug it

• SQL - Able to debug it (Not code)

• Understanding of object-oriented programming (e.g. Java)

• Familiarity with web application architecture

• Exposure to scripting languages (JavaScript, Python, Perl, Shell scripting)

• Working knowledge of Linux/Unix environments

• Experience with relational databases (e.g. MySQL, Oracle), * Bachelor's degree in Computer Science or a related technical field OR

• 1+ years of experience in a technical support or similar role

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation