{"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Engineer

• Troubleshoot unexpected behaviours and provide clear, effective solutions
• Deliver support ??? multiple channels including web, chat, email, case systems, and phone
• Build trust with customers through strong communication and a customer-first mindset
• Use diagnostic tools to identify root causes of technical issues
• Manage and prioritise your case workload efficiently
• Collaborate with internal teams to resolve complex or escalated issues
• Contribute insights and feedback to improve products, processes, and customer experience

We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You'll be at the forefront of customer interaction-delivering exceptional support experiences through a combination of technical expertise, communication, and empathy., * 2-4+ years of customer-facing technical support experience

• Strong understanding of web application architecture
• Experience with one or more of the following:

• JavaScript, HTML, CSS, XML

• Experience with relational databases (e.g. MySQL, MariaDB, Oracle, PostgreSQL)
• Ability to write or debug JavaScript or other object-oriented code
• Hands-on experience with browser developer/debugging tools (e.g. Chrome DevTools, Edge/IE tools, Firebug), * Excellent written and verbal communication skills
• Strong problem-solving and analytical thinking
• Ability to explain complex technical issues clearly
• High level of professionalism when handling customer issues
• Strong commitment to customer service and quality
• Team-oriented mindset with a collaborative approach

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation