IT Engineer - 1st/2nd Line support

This is an exciting opportunity to join our prestigious client as an IT Engineer - 1st/2nd Line support.

Working closely with the IT Managers and the rest of the team, your role will involve:

• Effectively maintaining a complex, high-demand IT infrastructure and all the peripheral devices connected to it ensuring high availability and quality service.
• To make recommendations for major infrastructure projects, and work collaboratively with others throughout the project process
• Ensuring that all works are carried out with careful planning, documenting all the steps committed, from day-to-day operations via a ticketing system.
• Some occasional travel to other (local) sites required.

• Experience of IT support preferably in a SME environment.
• Able to produce documentation of all activities.
• Auditing and inventorying all IT assets.
• Good communication skills, speaking with and supporting personnel at varying degrees of knowledge at all levels within the company.
• The ability to identify areas for improvement and subsequently producing proposal documentation to support changes/upgrades.
• Some moving of computers and related equipment will be required.
• The willingness to occasionally work around business hours for major works toensure business continuity

Skills and experience

• Providing desktop support using a ticket based system (Service Desk Plus). Support to be provided both deskside and remotely.
• Windows 11 Administration and Support. New builds and decommissioning old builds.
• Experience of working with computer peripherals e.g. printers, IP phones, scanners etc. Setting up computers and computer related equipment.
• Supporting Microsoft Office - Word, Excel, Outlook etc.
• Good documentation skills.
• Mobile/MDM phone support.
• Microsoft Server 2016, 2022 - A basic understanding of key server subsystems and roles.
• Active Directory - User account creation, troubleshooting. Good understanding of File Shares, folder redirection and user accounts.
• AntiVirus/EDR - Experience of Centralized AV/EDR Enterprise consoles. Ensuring all company workstations and laptops are up to date and patched. Being proactive with potential security issues and having a well-rehearsed procedure mitigating security issues.
• DHCP, DNS - experience of troubleshooting DHCP/DNS issues. A knowledge of DNSHost records and types. Good understanding of IP Subnetting
• Switches - Good knowledge of the concepts of a Multi-VLAN environment.
• Microsoft365 - Experience of using M365 in a working environment
• Familiarity with ERP or other types of Managed/Management software systems(Business Central, Sage, CRM, Sales Force, etc)
• Server Backups - Knowledge and use of Rapid Recovery or similar.
• Action orientated - Able to deal with problems in appropriate time frames.
• Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal
• High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
• Integrity and trust - demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role.
• People management - demonstrating commitment to working and engaging constructively with internal and external stakeholders.