SOC Suite Manager

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC., We are establishing a new Security Oversight function within HMRC Security to provide clear ownership, strategic direction, and assured delivery for HMRC’s core security services and products. The function’s purpose is to:

• Provide end-to-end accountability for security services and products.
• Align security capabilities with HMRC’s risk appetite and regulatory obligations.
• Enable strategic lifecycle management for security products and services.
• Deliver centralised oversight of cyber security control utilisation.

This is a key role within that function, responsible for owning the end-to-end lifecycle, performance and continual improvement of assigned security services and products.

You will work closely with technical delivery teams, operations, architecture, vendors and senior stakeholders across HMRC to ensure services are reliable, effective and continuously improving., As a SOC Suite Manager, you will act as the named service owner for security-specific services (such as endpoint detection and vulnerability management tools) and as product owner for security components embedded within wider enterprise platforms. You will ensure these services and products are aligned to HMRC’s risk appetite, compliance obligations, and operational priorities, while delivering measurable security outcomes., In this role, you will:

• Own the lifecycle and performance of assigned security services and products.
• Act as the named service owner for security services (for example, endpoint protection or vulnerability management platforms).
• Serve as product owner for security capabilities embedded within broader enterprise platforms.
• Define and maintain service and product roadmaps, SLAs, SLOs, and KPIs.
• Lead service reviews, track performance, and manage continuous service improvement plans.
• Ensure services and products meet security, risk, and compliance requirements.
• Coordinate with technical teams, vendors, and delivery partners to resolve issues and deliver enhancements.
• Manage budgets, contracts, and supplier relationships for your services., We'll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace, * A name-blind CV, to include your Job History and any key achievements which reflects the requirements of this role. Please provide specific instances detailing successes where you can, for up to your last 3 jobs/roles in no more than 250-words per job/role.
• A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role and how you meet the Essential Criteria. Please provide specific examples which reflects the responsibilities/criteria.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Behaviour-based questions (Communicating and Influencing, Making Effective Decisions, Delivering at Pace), and Strength-based questions to explore what you enjoy and your motivations relevant to the role.

You are advised to apply the STAR (Situation, Task, Action, Result) technique when delivering your examples. You are also encouraged to prepare examples of your experience ahead of the interview to ensure meaningfulness and completeness.

This is an example of a strengths-based question: “

It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well., If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service, Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

Do you have experience in Release management?, * Strong ITIL service management capability, including incident, problem, change, and release management.

• Experience defining and managing SLAs, SLOs, and KPIs, such as availability, detection and response metrics, remediation timescales, and service performance indicators.
• Experience running service reviews and embedding continuous service improvement (CSI) with measurable outcomes.
• Proven experience operating as a Product Owner using Agile delivery methods (Scrum or Kanban), including roadmap creation, backlog management, prioritisation, and stakeholder engagement.
• The ability to translate security outcomes into clear features, epics, user stories, and acceptance criteria.
• Strong stakeholder management skills, with the confidence to operate across technical and non-technical audiences., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.