Network Service Support Manager

We have an exciting opportunity for a Network Service Support Manager to join our network operations team. You'll lead and support a team of six field based Network Technicians, helping them deliver safe, efficient, and customer-focused services while protecting water quality and the environment. Working closely with the Network Service Manager (NSM) and a wide range of internal and external stakeholders, you'll play a key role in keeping our network running smoothly and delivering on our commitment to Love Every Drop. We will coach, support and develop you to build the full range of technical, operational and leadership skills needed to succeed.

What you'll be doing

• Lead and support the team through regular, constructive feedback, recognising strengths and supporting improvement
• Develop and deliver action plans to improve engagement and performance, including Love 2 Listen results
• Provide leadership and technical support during incidents and operational events
• Work closely with contractors and other workstreams to minimise customer and network impact
• Sign off impact plans and approvals to ensure company and regulatory compliance
• Own the customer experience by responding to customer feedback, complaints and escalations, ensuring positive outcomes
• Embed a "get it right first time" culture through data analysis and lessons learned
• Review performance reports and identify trends, risks and improvement opportunities
• Ensure compliance with all Health & Safety procedures
• Complete audits, site visits and active management visits to ensure quality, safety and compliance
• Support delivery of leakage, water quality, supply interruption and environmental targets

• Ability to lead, influence and build trust with teams and stakeholders
• Strong communication skills with both internal and external customers
• Confidence working with data, performance measures and compliance
• Strong organisational and problem solving skills, with the ability to interpret data
• A collaborative approach and willingness to learn
• IT literate
• A proven track record in leadership, able to challenge, question and improve performance
• Ability to identify opportunities for improvement and actively seek creative solutions
• Willingness to support out of hours work in the event of emergencies

• 26 days annual leave - rising with length of service + bank holidays.
• Flexible working
• Company vehicle allowance
• Flexible benefits to support your wellbeing and lifestyle.
• Competitive pension scheme - Double Matched Salary Sacrifice Pension Scheme
• Generous maternity and paternity package

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring., As well as being essential to survive, water is the key to a thriving economy and a flourishing environment. By joining us, you'll become part of a company looking to raise awareness of the importance of water as we collaborate with customers, colleagues and communities to ensure we are securing a future water supply for our region.