IT Support Analyst

IT Support Analyst - Lancashire We're looking for a proactive IT Support Analyst to provide high-quality technical support across the business. You'll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly., + Deliver 1st/2nd line support via phone, email, and in person

• Manage and resolve support tickets, escalating when needed
• Install, configure, and maintain laptops, desktops, Macs, and software
• Troubleshoot hardware, software, and mobile device issues
• Maintain IT asset records and equipment storage
• Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
• Assist with IT projects, system upgrades, and office moves

• Experience in IT support or service desk roles
• Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
• Good understanding of PC hardware and basic networking
• Experience with ticketing systems (desirable)
• Relevant certifications (CompTIA, MCP) are a bonus, + Excellent communication and customer service
• Proactive, hands-on approach
• Strong multitasking and prioritisation abilities +, Willingness to learn and develop

• Life insurance
• Cashback healthcare plan
• Retail and high street discounts
• Additional enhanced benefits with service If you're passionate about delivering great IT support and want to join a growing team, we'd love to hear from you. We welcome applicants from all backgrounds.