IT Support Engineer

• Managing service tickets via the internal system.
• Liaising with clients to ensure their IT requirements are met.
• Recommending, implementing, and supporting new technologies suited to client needs.
• Maintaining and optimising clients' day-to-day IT operations.
• Providing support via telephone, remote administration tools, and on-site visits.
• Managing projects from initial quotation through to post-implementation support.

A fast-growing IT consultancy and cloud services organisation is seeking an IT Support Engineer to join the team. This is an excellent opportunity for a self-motivated individual with experience in the managed services sector, looking to work with a wide range of technologies and progress their career., * Experience with Microsoft Windows 7 onwards and Office 2010 onwards.

• Strong experience with Microsoft 365.
• Exposure to infrastructure devices such as switches, routers, and firewalls.
• Experience working within a busy IT support desk environment.
• 2-3 years' experience in IT support within the managed services sector.
• Full UK driving licence and access to own vehicle.
• Excellent customer service and communication skills.
• Strong attention to detail and ability to learn quickly.
• A proactive attitude with a passion for learning new technologies.
• Ability to work effectively within a friendly and collaborative team.

Additional Information:

• This role is primarily office-based, with occasional travel to client sites required (approx. 2 days per month).
• The position is ideal for an individual who is passionate about IT and eager to develop their skills across a broad range of technologies.
• It offers significant opportunities for growth and career progression.
• Candidates with previous experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant may also be considered.