IT Analyst

Experienced IT Analyst responsible for the stability, security, and ongoing improvement of enterprise IT environments. The role delivers end-user support, manages servers, networks, virtualisation and cloud platforms, and contributes to cybersecurity, resilience, and infrastructure projects while supporting users both remotely and on-site., This role plays a key part in ensuring the reliability, security, and performance of the organisations IT estate. You'll provide hands-on technical support across infrastructure, systems, and end-user technology, while contributing to projects, cybersecurity initiatives, and continuous improvement across a multi-site environment., End-user Technology & Support:

• Installing, configuring, and maintaining end-user hardware including desktops, laptops, mobile devices, thin clients, peripherals, and cabling.
• Deploying, configuring, and supporting a wide range of business applications and software platforms.
• Delivering high-quality end-user support and training, both remotely and on-site.
• Resolving incidents and requests via the IT helpdesk, meeting agreed service levels.

Infrastructure, Systems & Cloud:

• Supporting server environments and core IT systems.
• Configuring, maintaining, and troubleshooting network infrastructure including switches, routers, and related devices.
• Managing virtualised platforms (VMware/Hyper-V) and cloud services including Microsoft 365 and Azure.
• Proactively monitoring system performance, identifying risks and implementing preventative actions.
• Implementing and maintaining backup and disaster recovery solutions.

Security, Projects & Governance:

• Applying IT security best practice across infrastructure, networks, and end-user environments.
• Contributing to cybersecurity initiatives, including access controls, MFA, VPNs, and secure multi-site connectivity.
• Participating in IT projects from design through migration and deployment.
• Maintaining clear SOPs and technical documentation.
• Staying informed on emerging technologies, industry trends, and best practice.

Operational Considerations:

• Participating in a limited on-call rota and occasional out-of-hours work for critical maintenance.
• Working independently while collaborating within a supportive IT Team.
• Operating effectively in a fast-paced environment with competing priorities.

• Proven experience in a similar IT support or infrastructure role.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills, able to explain technical issues clearly to non-technical users.
• Strong experience with Windows Server environments (AD, GPO, DNS, DHCP).
• Solid networking knowledge (TCP/IP, routing, switching).
• Hands-on experience with virtualisation (VMware or Hyper-V).
• Working knowledge of Microsoft 365 and Azure.
• Experience securing multi-site environments using MFA, VPNs, and access controls.
• Familiarity with backup and disaster recovery solutions.
• Sound understanding of cybersecurity principles.
• Full UK driving licence.

Desirable Skills & Experience:

• Scripting or automation experience (e.g. PowerShell).
• Exposure to wider platforms and tools (e.g. Power Platform, SharePoint, telephony, Linux, or e-commerce systems).
• Industry experience within manufacturing or automotive environments.
• Relevant certifications or degree-level education.
• 5+ years' experience in IT roles.